Terms & Conditions

Plateau Lodge Terms & Conditions

Payment Policy:

All payments are due on check out. Full advance payment or your credit card details (Visa, Master Card, AMEX) is required to secure a booking. A 2% surcharge applies to all credit card transactions except AMEX where a 4% charge applies.

Cancellation Policy:

If a cancellation is made within 72 hours of the booked arrival date, the full booking amount will be charged. If we re-sell your cancelled accommodation the full booking amount will be refunded.

Group Bookings:

We are happy to accommodate groups and chat about what requirements are needed. Our expectation is to ensure a friendly, warm, fun and relaxed atmosphere. Pre-payment or credit card details are required for booking 14 days in advance. A group booking has a 30-day cancellation policy.

Late Check-in

Reception closes at 8.00pm. If you arrive after this time,  we will leave out an envelope with your name on it and your key.

Check in is from 2 pm; check out is by 10 am. We are more then happy for you to check in early if your room is ready.

Late checkouts are available until 1pm and will incur a fee. Please specify if required at the time of reservation.